Case Manager

Job Title:             Case Manager

Reports To:         Clinic Coordinator

Job Status:      Exempt   Non-Exempt

Hourly Rate:  $23 -$30

Summary

The Case Manager is responsible for providing comprehensive case management for patients. Receives referral reports from physicians and medical assistants, calls and responds to patients’ needs in person or by telephone.

Responsibilities

• Responsible for assessment, case plan development and advocacy
• Interviews patients to ascertain nature of referral visit. Records information on standard forms and logs
• Communicates with physicians or medical offices to which the patient us being referred for medical care. Routes form to appropriate physician or office for action.
• Compiles referrals for records, by category, department office, and disposition
• Notifies supervisors of patterns of poor provision of service
• Maintains up to date reference materials and files
• Communicates with patients to make appointments
• Meet minimum requirement of 20 referrals per day
• Maintain effective communication and working relationships with other employees and patients
• Attend staff meetings
• Performs other duties as assigned

Patient Centered Medical Home Essential Responsibilities (Principals)

• Collaborate with individual patients, their personal physicians, and when appropriate the patient’s family to ensure accessible, comprehensive, compassionate, and culturally competent care
• Facilitate care by registries, information technology, health information exchange and other means to assure that patients get the indicated care when and where they need and want it in a culturally and linguistically appropriate manner.
• Ensure all decisions respect patients’ wants, needs, and preferences and that patients have the education and support they require to make decisions and participate in their own care.
• Continually strive to attend to each patients “whole person,” in the context of the patient’s personal and medical history and life circumstances, rather than focusing on a particular disease, organ, or system

Job Requirements

Education:  High School Diploma or GED

Certification required:  Medical Assistant Certificate.

Experience: 1-2 years experience in physician office or hospital setting as a medical assistant, patient services representative, or similar experience.

Verbal and Written Skills to perform the job:  Bilingual (English/Spanish). Familiarity with basic word processing, spreadsheet, and database applications.  Accurate keyboarding skills.

Technical knowledge and skills required to perform the job:  Excellent verbal, written and interpersonal communication skills and the demonstrated ability to work with diverse individuals and groups.  Demonstrate high levels of self-initiation and direction. Knowledge of communities we serve. Knowledge and experience working in medical settings and interacting collaboratively with medical teams.  Skill in analyzing situations and making timely decisions.

Physical and Mental Requirements:  Work involves sitting, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms. The employee may be required to push, pull, lift, and/or carry up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.