Pay Range: $23.00-$26.00

Location: City Heights (occasional travel to National City & El Cajon)

Status/ Hours: Full Time/ Reg

Summary

 

The Integrative Care Clinic Assistant (ICC Assistant) position serves: as a Receptionist, Chiropractic/Acupuncture equivalent of an MA and oversee the Integrative Care Clinic operations and schedules. As Integrative Care Clinic Assistant (ICC Assistant) crosses several job duties ranges from front office Receptionist duties to MA type of duties. The individual works very closely with other Integrative Care Clinic staff on day to day functions to meet operational needs. One of the most important functions is the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the chiropractic/acupuncture services needed. Making appointments and making preliminary assessment category of payment for patients are essential before a provider can see them.

The Integrative Care Clinic Assistant is to support the Integrative Care Clinic with appointment management, patient flow, record keeping, patient education and miscellaneous duties. This makes him/her an integral part of the Department services. The Integrative Care Clinic Assistant  duties will support and help to develop the professional relationship between the Chiropractor/Acupuncture, other providers and staff in the clinic that directly affects the patient satisfaction and long term clinical outcomes.

Responsibilities

• Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
• Knowledgeable of insurances, health plans , Sliding-Fee and LMFC programs
• Schedule appointments; if needed -will manage prior authorizations for new and establish patients.
• Answer incoming calls and makes an appointment with the Chiropractor
• Register all patients per registration protocols and collection all documentation and billing information per billing protocol. Ensure proper documentation and data collection/ documentation in Practice Management, Documentation Management, I2I, and Electronic Health Record or any relative system.
• Checking-In patients
• Managing referrals
• Assure that all services provided have been checked out properly for each patient and reconciles the day’s activities for appropriate billing.
• During the Check-Out process; patient will receive the Patient Plan, if needed patient education or and any follow up appointments
• Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
• Arranges for collection deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
• Balance cash register in accordance with the cash handling policy when needed.
• Work closely with Medical, Dental and Nursing staff to assure smooth patient flow
• Work closely with patients who did not keep their appointment for follow-up.
• Call and remind patient of his/her appointment. (by phone or text)
• Follow up on “no show” patients on daily basis.
• Answering/responding to calls, texts, Patient Portal and emails
• Communicate patient’s problem/complaint to the appropriate staff, department or Care Team
• Assist the Chiropractor / Acupuncture Providers with patient education, collecting data, screenings, Intakes or follow-ups or any activities needed during the visit.
• Answer patient inquiries about chiropractic services
• Required to collect any necessary data for reporting purposes within the corresponding system.
• Working closely with the Integrative Care Clinic Coordinator
• Working closely with the Chiropractic and Acupuncture Providers
• Oversee and manage Integrative Care Clinic schedules
• Cleaning/sanitizing/tidying around the clinic
• Respond to Patients concerns
• Take Blood pressure for patients
• Be a liaison to other department managers such as NextGen, Billing, and QI team.
• Attend meetings
• Other related duty as the job requires.

Additional Duties and Responsibilities

1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all patient information confidential.
2. Compliance – Ensure compliance with all local, state and federal regulations.
3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
4. IT – Required to learn and use the EHR/ PM(Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the policies and procedures. These components include NextGen, Healthport, PMS, QSI and other electronic features, as they are developed and implemented as applicable to the work environment.
5. Attend staff meetings
6. Performs other duties as assigned
7. Comply and remain familiar and up to date with all the policies, procedures, and protocols outlined in the Chiropractic Department Manual

Patient Centered Medical Home Essential Responsibilities (Principals)

• Collaborate with individual patients, their personal providers, and when appropriate the patient’s family to ensure accessible, comprehensive, compassionate, and culturally competent care
• Facilitate care by registries, information technology, health information exchange and other means to assure that patients get the indicated care when and where they need and want it in a culturally and linguistically appropriate manner.
• Ensure all decisions respect patients’ wants, needs, and preferences and that patients have the education and support they require to make decisions and participate in their own care.
• Continually strive to attend to each patients “whole person,” in the context of the patient’s personal and medical history and life circumstances, rather than focusing on a particular disease, organ, or system

Job Requirements___________________________________________________________________

 

Education: High School Diploma, GED, or equivalent

Certification Preferred: current valid CPR card.

 

Experience: One year of medical/dental or chiropractic assistant experience in a similar setting or formal training from a vocational school

 

Verbal and Written Skills to perform the job: Bilingual preferred. Familiarity with basic Word processing, spreadsheet, and database applications.  Accurate keyboarding skills. Ability to relate to the patients, through familiarity with medical terminology and triage procedure.

Technical knowledge and skills required to perform the job: Excellent verbal, written and interpersonal communication skills and the demonstrated ability to work with diverse individuals and groups.  Demonstrate high levels of self-initiation and direction. Knowledge of communities we serve. Knowledge and experience working in medical settings and interacting collaboratively with medical teams. Skill in analyzing situations and making timely decisions. Ability to work under pressure. Friendly personality with the desire to work with the public. Willingness to develop a better understanding of the chiropractic/ acupuncture profession. Ability to handle multi-functions. Understanding of community based organization. Knowledge of book keeping and office functions. Promotes and believes in clinic mission statement “Health for all”. Must believe in health care dignity for all.

 

Physical and Mental Requirements:  Work involves sitting, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms. The employee may be required to push, pull, lift, and/or carry up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be willing to work at any La Maestra Community Health Center location, other than the assigned site and be agreeable to work weekends, if so needed.

 

Quality Management

1. Display knowledge of normal signs of human development and ability to assess and provide age appropriate care.
2. Contribute to the success of the organization by participating in quality improvement activities

Customer Relations

1. Respond promptly and with caring actions to patients and employees.  Acknowledge psychosocial, spiritual and cultural beliefs and honor these beliefs.
2. Maintain professional working relationships with all levels of staff, clients and the public.
3. Be part of a team and cooperate in accomplishing department goals and objectives
4. Interacts and communicates in a manner to reflect an understanding of the patient’s age, culture, state of health, and level of comprehension
5. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
6. Ability to relate to the public regardless of ethnic, religious and economic status.

Safety

1. Maintain current knowledge of policies and procedures as they relate to safe work practices.
2. Follow all safety procedures and report unsafe conditions.
3. Use appropriate body mechanics to ensure an injury free environment.
4. Be familiar with location of nearest fire extinguisher and emergency exits.
5. Follow all infection control procedures including blood-borne pathogen protocols

HIPAA/Compliance

1. Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes.
2. Comply with all regulations regarding corporate integrity and security obligations. Report unethical, fraudulent or unlawful behavior or activity.

Work Environment

 

1. The noise level in the work environment is usually moderate

1. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

General Requirements

Pre-employment requirements include I-9 verification, physical examination, positive background and reference check results, completed employment application, new hire orientation attendance.

 

OSHA Compliance

1. Comply with all regulations and required schedules regarding OSHA training.

Employee Physical Compliance

1. Required physical to be performed annually.

 

Policies and Procedures Compliance

1. Responsible for following all La Maestra Family Clinic policies and procedures.

Meal Period Compliance (Non-exempt employees only.)

1. Punch out before 5 hours from the start of shift for meal periods.

Sexual Harassment Training (Management employees only.)

1. 1. 1. 1. Comply with all regulations and required schedules regarding sexual harassment training.

Acknowledgement

La Maestra Community Health Centers is an Equal Opportunity Employer. We encourage applications from all individuals regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, ancestry, age, marital status, physical or mental disability or any other protected class, political affiliation or belief.