Patient Care Coordinator

Full Time- $25.00 – $33.00 Hourly

Job Description

Status/ Hours: Full Time/ Non-Exempt

Pay Range: $25.00 to $33.00 per hour, Depends on Experience (DOE)

Department: Referrals

Location: El Cajon, CA

Summary: The Patient Care Coordinator is responsible for coordinating with clinical staff to support patients to receive the comprehensive care and referrals essential to health and wellness. The Patient Care Coordinator is responsible for the management of specialty and managed care medical referrals and linkages to community-based partners and educational services. Receives referral reports from physicians and medical assistants, calls and responds to patients’ needs in by telephone. Responsible for assessment, case plan development, and advocacy. Maintain effective communication and working relationships with other employees and patients. Compiles referrals for records, by category, department office, and disposition.

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Responsibilities:

• Entry level/limited or no prior experience. Learns to make appointments and can navigate EMR
• Document each step done for each referral since it is ordered until it is completed.
• Accountable for checking voicemails daily and returning all patient calls/messages within 24 hours of receiving each message
• Communicates with patients to make appointments
• Maintains up to date reference materials and files
• Documents telephone call conversation when speaking with each patient in regards to the patient’s referral
• Responsible for following up once per week to close out referral and retrieve reports from specialist
• Interviews patients to ascertain nature of referral visit. Records information on standard forms and logs
• Communicates with physicians or medical offices to which the patient us being referred for medical care. Routes form to appropriate physician or office for action.
• Notifies supervisors of patterns of poor provision of service
• PCC is able to process the referrals and follow up with them, checking insurances eligibility and authorizations, pulling records from patients’ charts, navigating patients in EHR and i2i as well as answering phone calls and documenting in EHR and i2i.
• Level one is an entry-level for PCC to learn how to use’ technical skills to process the referrals and resolve the issues and continue to learn to work independently
• PCC submits up to 20 referrals daily, answers 50 phone calls weekly, and scans 20 reports daily and/or schedules 40 appointments a day and answers 50 calls a week.

Job Requirements:

Education: High School Diploma, GED, or equivalent

Certification required: Current valid CPR certificate

Experience: 1-2 years of experience in physician office, health plan or hospital setting preferred. Medical Assistant Certificate preferred.

Verbal and Written Skills to perform the job:  Bilingual preferred. Familiarity with basic word processing, spreadsheet, and database applications.  Accurate keyboarding skills.

Technical knowledge and skills required to perform the job:  Excellent verbal, written and interpersonal communication skills and the demonstrated ability to work with diverse individuals and groups.  Demonstrate high levels of self-initiation and direction. Knowledge of communities we serve. Knowledge and experience working in medical settings and interacting collaboratively with medical teams.  Skill in analyzing situations and making timely decisions.

Physical and Mental Requirements:  Work involves sitting, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms. The employee may be required to push, pull, lift, and/or carry up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

La Maestra Community Health Centers is an equal opportunity employer and does not
discriminate on the basis of race, religion, color, sex, national origin, age, sexual orientation, gender, disability or any other legally protected status.